Airtel - DTH
WORST SERVICE

I write to express my Highest Level of Dissatisfaction in the way my complaint has been treated with.

Today (25.02.2011 is the 11th day, the issue is not resolved and no signal)

1. I have a HD connection with Cust ID 3000429644

2. I received a call sales call for Digital Recorder *** LESSON: BEWARE OF AIRTEL SALES CALLERS

3. I thought about it and decided to go for it.

4. I booked for a digital recorder on 12.02.2011 . The sales person was fast enough to connect me to the IVR for payment collection, and later I found the speed missing in the followup action.

5. I was promised delivery and installation in 24 to 48 Hours, where as they took more than 100 Hours and that too after writing to them.

6. They had deputed a person to install the recorder and who did not care to complete the job and was more inclined to move away. Even the HDMI cable was not delivered.

He took my operational HD connection settop box along with him.

7. He assured that in 2 hours we will receive all channels (it was at 12 noon on 19th feb).

8. Since I was not receiving the channels, I made number of calls to the call center and to my dismay nothing worked.

9. One call center executive said that by 13:57 hrs on 20th Feb engineer will visit and solve the problem but he did not turn up. I continued calling customer care for support to resolve this issue.

10. Customer care executive Priti Mishra spoke to me on 24th Feb and said that the issue will be resolved. BUT NOTHING HAPPENED

11. I continued with my follow up and after promise after promise, nothing happened.

12. finally today ie 25th feb I have sent a complaint and marked a copy to TRAI.

13. If any one else is fighting a case similar to mine, please let me know the legal remedies available.

Paulraj

writetojpr@gmail.com

Company: Airtel - DTH
Country: India
State: Andhra Pradesh
City: Hyderabad

  <     >