Airtel DTS Complaint
Airtel Sales Person making fool of custome

Sir

I am a customer of Airtel Digital TV since 6th May. My Customer ID is 3000741098. When I went to Airtel office to inquire the plans of Airtel Digital TV on the first day, Gurpreet Singh the sales person of Airtel Digital TV, who told me that in 'MEGA Pack Rs.2000' Airtel is offering 'ESPN Plus' top-up free for 2 months, which will get activated after 1 month of the installation. It was installed on 6th May. Now, its 15th July and I hav'nt got 'ESPN Plus' activated yet. When I talked to Gurpreet Singh, he said that he has not told me about free 'ESPN Plus'. After that I gave a complaint to digitalTV@airtel.in but their reply was as under:-

[REF:2880913799]

On 6/19/09, digitaltv@airtel.in wrote:

Dear Mr. Singh,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding ESPN top-up charges.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that charges for ESPN Top-Up is Rs 45 Taxes (Monthly) and Rs 60 Taxes (For 3 Months).

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,

Amit Lamba.

Airtel digital TV

&&&-

Sir, even in the mail they have not guided me for any free 'ESPN Plus' top-up.

Sir, I still have the voucher with me, on which sales person-Gurpreet Singh told me the DTS-Plan. every thing is written on it.

The Sales person Contact details are:

Gurpreet Singh

Turning Point, 6-Kesar Complex, Near Malhar Cinema, Gurdev Nagar, Ludhiana-141001.

Ph- 9915598253

Sir, pls do the needful.

Thanks

Surinder Singh

Company: Airtel DTS Complaint
Country: India

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