Airtel - ELT (Rs. 99 - 12 month recharge scheme)
Fradulent closure of complaints without resolving

Complaints are fraudulently closed and new complaint number opened without resolving the original complaint. complaint no. 3031613330600 was lodged on 16th till today its not resolved but complaint closed and new number generated every day I call up. We had a life time ELT scheme of (Rs. 99 - months to recharge is 12) where we had recharged more than 12 times but still it is not converted to life time. Every time we approach customer care to check why it is not converted to life time prepaid they ask to recharge. Till now more than 15 recharges are made but still complaint is not resolved. When we call up airtel, every time new person speaks and says that he is manager and promise to resolve, We have spoken to more than 25 people and around totally more than 3 hours on phone .. Also lot of personal visits to airtel centers ..but all in vain. Till today this is not resolved and new complaint number is generated every time. There is no proper esclation / complaint resolution method available its the same customer care channel it goes .. every time one new guy speaks and new manager and no result.. its horrible experience dealing with airtel

Company: Airtel - ELT (Rs. 99 - 12 month recharge scheme)
Country: India

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