Airtel GSM and Broadband Connection
Exceptional Delay in Connection Installation

I shifted from Delhi to Chennai in October and applied for a new GSM connection from Airtel. I was given a number 09600043AAA and it took three days to get activated. As for the first few days I was staying in a guest house I was told that the address verification will be done at the very same place. After a few days I got a letter from Airtel confirming the plan I had subscribed to at the guest house address itself. Few days later I got a call from the Airtel call center saying that since my address could not be verified my number will be disconnected in 24 hours. I could avoid the disconnection by paying Rs 500 (I am amazed to know that Rs 500 can substitute for an address verification)!!! Their agent did not come to collect the money and my phone was disconnected. When I contacted the officer who had got me this number, he told me that I will have to pay me outstanding till that day (Rs 800) and deposit Rs 500 and I will get a new connection. Luckily I got the same number but had to give the entire documentation all over again. My phone got activated 36 hours after the process got completed.

Then on 12/11 I applied for a broadband connection and an executive came at my place to collect all the docs. I gave him a cheque of Rs 2000 to install a wireless connection at my place. He confirmed that that connection will up and running at my place by 14/11 and that some will come to install the connection at 9PM. No one turned up and when I called up the executive he did not take my calls. On calling up the call center, no one had a clue what was happening and I was told that my application had reached them on 15/11. I am being told that the connection will happen by 25/11 (i.e. 11 days after my paying the money and having done other formalities).

I have had a long association with Airtel in Delhi. Both my cell phone and broadband were provided by Airtel. Chennai has been a pathetic experience when it comes to Airtel. I would really want them to expedite the process to install Broadband at my place.

Company: Airtel GSM and Broadband Connection
Country: India

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