Airtel (india)
No security level on behalf of company for the customer complaint

I lost my mobile with airtel number prepaid sim with mobile number 9816547989 on 28th april 09 at around six in the evening . whne i tried calling it back, it was sowtched of. But within an hour it was sitched on and trying to call it i found the phone busy as for sure which meant that the person in poseesion of the phone was calling from same number somewhere.

I called up 198 the customer care to atleast kep the track of the calls made in future from the same sim card with my mobile number for if i knew the numbers wihc were called up after the mobile was stolen, it cud easily be possible to track the person who hsd stolen or taken away my mobile. But apart telling the customer care t odo so, the response was that they cudnt do anything other than issuing a duplicate sim.

I therefore complain that the company is only concerned wit h earning profits . at leas they should try to keep the security of the customers in view as it even does not avail us of our right to defend the illegal use of our sim, which is harmful for us and our people for sure.

Company: Airtel (india)
Country: India

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