Airtel India - GPRS
Wrong charges of GPRS actication

Hi,

Airtel Mobile no. 9004168541

I have activated GRPS for a day by sending SMS GRPSACT TO 222 (Chagres Rs.25 for a day), They

have activated this service within 10 min, After sometime my GPRS service automatically

deactivated.. when i enquire about the balance i shoked that i have just 2.18 balnace in my

account.(Initially balnace was 52.58).

I have spoken to customercare executive for this issue. They have accepted this mistake from

there side. they have added Rs.25 to my account.(Reason give by customercare executive -

wrongly debited twise).

At end of our call they have given assurance u can used this serive for till next 24 hrs.

after 30 mins i again GRPS deactivated automactically.

when i enquire about the balance again, i shoked that i have just 0.18 balnace in my account

Again i have spoken to customercare executive for this issue. They have given feedback that they have deducted balance for GRPS Service usage for last two days.

I have not use this service for last two days. They have wrongly debited by account.

Need ur help..

Customer

Patil

Company: Airtel India - GPRS
Country: India

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