Airtel Internet Connection
Fraud billing

I am shuchi agarwal, user of airtel internet from one year. As i am the student so i live in pg and there are more girls like me. We had two connection of internet at same place on my id for two different people.one of the number (01204565919) connection is disconnected in December last week, so i forget about that number. But still i had one more connection number is 01204565915 and for that i my paying them regularly every month. in Feb i didn't get my bill on time so i asked air tel customer care to send my bill to avoid late payments. On my request they sent there agent in evening for due payment but they didn't gave me bill, on there request i pay them at that time. But i didn't expect that that billing was of the number which was disconnected in December.this is cheating that you are calling for the billing of recent number and make my signed on the number which was disconnected on December i request them to transfer the money... they are excepting there mistake that time but didn't transfer my money in recent number so i ask them to disconnect my number, rest of my bills are clear, as i paid them regularly I am highly torchered by there calls, they talk me very rudely and disturb me any time and at any place as i am highly disturb from this and don't know how to solve this problem. In customer service no one listen to me and every time a new person take my call and i have to explain them again from beginning to end and after a call they forget every thing and never reply for my query. And after someday i get same call by another person and again i have to explain them all the things. As i am a student for me its quit typical to run from one office to another so please help me regarding to this problem.

Company: Airtel Internet Connection
Country: India

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