AIR-TELL
UNNECESSARY DEDUCTION FROM PREPAID AMOUNT

Dear sir

I have prepaid connection. after every 2days a sum of rs20 or 30 is subtracted from my prepaid balance WITHOUT NEITHER INFORMING ME NOR A MESSAGE IS SENT TO ME. but since I keep a recorD of my balance so i come to know that my balance has been reduced. iN this regard I wish to say that:

1] when I complain at 9810198101 I am told that I make MMS, BUT THE THING IS THAT i donot make any mms, rather i donnot know how to make mms

2] In the month of MAY I sent a message "STOP MMS" to u, THEN HOW CAN I MAKE MMS

3] Today I was told by u 121 people that their RECORD DONOT SHOW SENDING OF MMS FROM MY NO. HOW CAN IT BE POSSIBLE THAT 2 DIFFERENT DEPT. OF THE SAME COMPANY ARE GIVING DIFFERENT PICTURES OF THE SAME NO.

4] okay for a moment i say that mms have been sent THEN WHY MY SENT COLUMN IS NOT SHOWING SENDING OF MMS AND WHY AN IMMEDIATE MESSAGE IS NOT SENT ABOUT THE BALANCE{ while when I make call or send ordinary message I immediately get message about the balance

5] TODAY when I spoke to u operator at9810198101 HE THREATENED ME THAT AT LEAST SIX MMS WILL BE SENT TODAY FROM MY NO. DOES NOT IT SHOW THAT AIR TELL SENDS MMS FROM OTHERS NO.

6] one of the operator names shika [spoke to me today} said that SHE WILL NOT FILE MY COMPLAIN AND TOLD ME TO GO TO CONUMER COURT

7] TODAY WHEN I WAS TALKING TO U OPERATOR AT 2.30 AT THAT TIME A MMS WAS SENT, HOW IT IS POSSIBLE THAT I AM TALKING AND SENDING THE MESSAGE ALSO, I am not a magician.

I REQUEST U TO KINDLY LOOK INTO THE MATTER {WHICH HAS BECOME A REGULAR PHNEOMENA BY AIR-TELL} AND GET MY AMOUNT REFUNDED[ BECAUSE OF THIS SOMETIMES I HAVE TO INCUR LOSSES ALSO }

THANX

BHARTI

Company: AIR-TELL
Country: India

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