Air tell sim
Regarding without reason charged

To

The Aria Manger

Air Tel

Subject :- Regarding without reason charged.

R/ Sir

With due respect fully. I want to keep in ur mind that I m a costumer of u. I have sim airt tel sim with the no of 9784219090 in sikar rajasthan . sir I m facinf some problem here from last 1 month I have to charged without any surfing on web. Sir here I want to tell u that when I call to call center then what s reply.

1) 3/04/09 thay charged me Rs. 10 then I call call center Mr monoj was there I told him that y my balance reduse then he reply me that u have subscribe starduct service on ur cell but when I say him that I never use this service he go for argue but after all he return me my money.

2) 4/04/09 thay charged me Rs. 15 then I call call center Mr jitu was there I told him that y my balance reduse then he reply me that u have down load a video or audio songs on ur cell but when I say him that I never use this he also go for argue but after all he return me my money.

3) 5/04/09 thay charged me Rs. 20 then I call call center Mr amit was there I told him that y my balance reduse then he reply me that u have down load a java games on ur cell but when I say him that I never use this he also go for argue but after all he return me my money.

after this case I call to miss simren she transfer me to boss (Mr Deepak) he assure ma that now u will not face these problem.

after that i charged rs 99 04/04/09 then I call call center Mr manoj was there I told him that y my balance reduse then he reply me that u have down load a jave games on ur cell but when I say him that I don’t load then he assure me that in 2 hour they will give me back my money

after two hour I call again I call again call center that Mr rahul was ther I put in his mind all matter then he assure me that I will get my all amount but when I don’t get then I call again that mr gigraj was there after a long argue he told me that me should go in court n u r free to do anything whatever I can he give me address of office (C BLOCK MALVIYA NAGAR JAIPUR) n told me that ur free.

Sir its not the matter of my Rs 99 but the companies reputation. Due to these fellows customer is surfing n after some time company will suffer n it will go down fall

It is requested to u please take action against them n return my Rs 99 so I can b proud to b air tel consumer.

Thanking you

Your s truly

Javed kamaal (09784219090)

Company: Air tell sim
Country: India

  <     >