Airtel Ltd
Service is terrible

I am using airtel for last 15 months but the customer care service they had provided is terrible.

i changed my home in june 07 and informed them to change my address but they didnt. i called them atleast 20 times for the same issue but it didnt worked.

also a few months back i recieved a sms regarding ebills that u can get ur bills on your email and i signed up for that and still i have not recieved any ebill moreover they say that they dont have my email either but i had given them my email id on customer care and also msged to 121 as per the format they told me many times.

at last after paying my bills for 4 months just by the info i get on sms i didnt pay and they barred the outgoing without even contacting me once.

i dont know what for i am paying every month? what are the charges on my account?

Also i had asked them to deactivate GPRS, MISSED CALL LERT, AIRTEL LIVE AND CALLER TUNE on 31ST OCT and still recieving miss call alerts and on 11h oct i again recieve a msg that ur monthly rental for caller tunes is deducted from my account.

also i lost my simcard on 26th oct 07 and asked them to block my simcard.

then on 31st oct 07 i bought a new simcard for 225 rupees after roaming to all their outlets from SOUTH EXE to DEFENCE COLONY to LAJPAT NAGAR to HAUJ KHAS and was told that it will be activated in 1 hour but it took almost 20 hours and more than 30 calls as most of them were diconnected by thier representatives.

in every 4 calls, 3 calls are diconnected by them.

Using airtel i have faced too much of mental torture humiliation and tension.

(i have not mentioned my mobile no as i am not sure weather its safe or not plz email me for any further info.)

Company: Airtel Ltd
Country: India

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