Airtel Mobile
Negligence of Airtel approval- Waive

Dear Sir/ Ma'm You have not updated my waiver of 300/- committed to me in the reference numbers I have written below... That is the issue... You pl. check the details of the complaints and then reply... Saurabh

& On Fri, 28/11/08, 121@airtelindia.com wrote:

From: 121@airtelindia.com

Subject: Your Airtel mobile (#9818253275 ) [REF:218179253998]

To: sau275@yahoo.com

Date: Friday, 28 November, 5:21 AM

Dear Mr. Mittal,

Thank you for contacting Airtel.

This is with reference to your email regarding activation of Local and STD Pack for your Airtel mobile 9818253275.

We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

Please know that has been our privilege to have you as our valued customer and would like to thank you for your support.

We wish to inform that your request for the deactivation of Local and STD Pack (local and STD A2M pack (Rental Rs 49)) has already been deactivated with effect from 30 September.

You may send BP to 121 (toll free) to know about your current bill plan and call charges. For further details regarding available bill plans you may visit our website www.airtel.in.

It has always been our endeavour to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.

We value your association with Airtel.

Regards,

Nishi Prabha

Customer Services

Airtel

DISCLAIMER AND CONFIDENTIALITY NOTE:

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&- Original Message &-

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| |

|& On Wed, 19/11/08, saurabh mittal wrote: |

|From: saurabh mittal |

|Subject: Complaint regarding negligence of AIRTEL CCE's |

|To: 121@airtelindia.com |

|Date: Wednesday, 19 November, 3:30 AM |

| |

|Dear Sir/ Ma? m |

| |

|This is to bring to your kind notice that I am using the GSM Mobile |

|Connection |

|9818253275 since October. I have been a loyal customer but for the |

|last 5-6 |

|months, I am facing a problem as under: |

| |

|I have got activated a package of Rs. 49/- p.m., on which I am provided |

|local |

|calls of Rs. 50/- and STD Calls worth Rs. 50/-. But this package was |

|activated |

|twice, by the fault of AIRTEL only. I again and again called up Customer |

|care. |

|But no solution has been provided yet. For more details, you can confirm |

|with |

|the call records, and the following reference numbers. |

| |

|I have been calling up Customer Care regularly from 30th Oct till |

|today. |

|Details are as under: |

| |

|Date Time Appx. Reference Number CCE Name SMS |

|30-10-08 10:00 a.m. 19028411 |

|04-11 11:00 a.m. 795440699 |

|04-11 09:09 a.m. Waiver Approval SMS |

|05-11 09:40 a.m. 796230212 Richa Ghai |

|06-11 06:30 p.m. 797619335 |

|07-11 03:08 p.m. 798155670 Prakash |

|08-11 11:50 a.m. Usha |

|13-11 09:28 a.m 801659785 |

|13-11 12:00 p.m. 801749212 Sushma Devi |

|15-11 803113818 |

|15-11 03:52 p.m. Waiver Approval SMS |

|15-11 03:50 p.m. 803627849 Balwant Singh |

|16-11 09:42 a.m. 803914738 Nidhi Jain |

|16-11 04:14 p.m. 804079282 Harjit |

|18-11 08:30 p.m. 805642778 |

|19-11 09:11 a.m. Waiver Approval SMS |

| |

|All the calls have been made after a lot of sufferings, harassments and |

|mental |

|pressure. |

| |

|During atleast 25 calls in the previous 20 days, I have wasted precious |

|time of |

|at least 25*10=250 minutes i.e. more than 04 Hours approximately. |

| |

|Other than these I have been receiving 2-3 calls daily regarding pending |

|bill |

|payment, which should have been adjust in the waiver amount. Again these |

|calls |

|have wasted appx. 1 Hour. |

| |

|I am not only asking about the waiver grant, but also the answer for all |

|of |

|sufferings and harassment I have faced due to negligence of the Customer |

|Care |

|Executives, who represent Bharti Airtel. |

| |

|I have faced a lot of mental stress during this period and am unable to |

|concentrate on my day to day duties. Your negligence is showing adverse |

|impact |

|on my job too. |

| |

|I need immediate reply from your side. |

| |

| |

|Saurabh Mittal |

|9818253275 |

| |

|Date 19th Nov. 2008 |

| |

| |

Company: Airtel Mobile
Country: India

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