Airtel Mobile
Billing issue and poor customer service

I am Airtel customer since last 6 years. I have a corporate connection and Dec, I asked for plan change. MY plan was changed in 3 days time. But they didn't put me in CUG group.

I didn't notice that as well they didn't updated my airtel website account.

3 month later, all of sudden they change my account no and sent two bills in that month. On top of that they removed my SI for payment and didn't charge the bill.

A month later I see my bill with late penality. I called up customer care and raised the complain, also sent a mail to 121@airtel.

They replied they can't remove the penality and false claim that authorization from my card failed.

I asked for 3 month delay in adding me in CUG, group they don't have answer. Every time I hear that I will get a call back, but no body calls

Finally I sent a mail to nodalofficer etc, but no one bother to reply

In last few years, the airtel serice has gone pathetic including network and customer care. their network is always floating. Reaching to customer and finishing the call without any drop is a dream.

I haven't paid last 3 month, as I am waiting for correct bill with CUG benifit, but no body listen.

Plan to move one to some other vendor...

Company: Airtel Mobile
Country: India

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