AIRTEL/ Mobile
Calls barred on Mobile

I bought this pre paid connection from Mobile store at Cunnigham Road Bagalore on 26th of May. Submitted the documents on 27th of may. They barred the outgoing calls on 3rd June and incoming also on 5th June. Repeated followups with Air tel customer care and mobile store are not helping (today is 22nd June). As per mobile store there it is a fault of Airtel as they do not collect the documents on time. He showed me the details also where Airtel has picked up the docs on 8th June. Airtel customer care is useless they have only one sentence to say they they have not received the documents. I even offered that I can fax the documents or email them but they do not accept. If there is some probelm betwenn Airtel and mobile store, why should a customer suffer. I have never seen such a customer un-friendly and hopless customer care. Can someone advise me how can I approach consumer forum and file a case. In fact I told them that I would approach consumer forum or write to Mr Sunil Mittal, but they were not perturbed.

Company: AIRTEL/ Mobile
Country: India

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