Airtel Mobile
Disconnecting the Phone

Airtel person had visited our society for selling some privaledged SIM cards on promotion.

I bought the product. For which i submited my passport copy as address proof and ID proof.gave him a chequeue.

Next day I got the SIM and in couple of days connection was activated.

Received welcome call from AIRTEL and every thing was working fine.

Suddenly after a month on Saturday Night somewhere around 10pm I saw that my mobile was displaying the Fail to register the SIM. I thought there must be signal issue (which is quite common with AIRTEL) but since the status was the same the next morning I called up AIRTEL Customer Support. They told me that there is some decleriation which had not reached them.

I tried to call up the person who had visited our house for the connection. He replied me that he has left the organization and thus cannot help. But he gave me some no to call I called that gentelman and he told me that nothing can be done today as its SUNDAY.

Next day I went to AIRTEL Office and enquired about my number they told me that my documents are invalidated.

So now i'm confused. I have submitted the document that is passport which is a legal document and more over I have signed it " so this document can be missused by any one"

I have requested the AIRTEL to send me SMS that documents are safe with them and please resubmit the document. The response i got was some 4 letter word.

As per TRAI guideline and intemation should be send to user before disconnecting the connection nothing of this sort has happened.

No body have contacted me after this.

Please help me on this atleast to disconnect the connection.

Regards

Prashant Date

Company: Airtel Mobile
Country: India

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