Airtel Mobile
Pathetic Service

Here's my frustrating experience with Airtel.

I had a prepaid mobile number which I applied for post-paid conversion. The charges of 250 was duly collected and a new SIM was provided. Within a few hours my old SIM was deactivated and new SIM was activated. I got a message saying I was subscribed to 444 plan. After two days, all of a sudden I get a message that my number has been deactivated and i need to contact the dealer. I call up the Customer care only to know that my address verification failed as my door was locked. I fail to understand what crap-head Airtel is for one, I don't get a prior notice as to when the person would come to make the check and two, what on this earth makes them imagine that I would be an unemployed youth sitting all the day at home, eating peanuts, waiting for some idiot to come for the verification. Do they expect me to not lock my home when I go for work?

I talk to their oxymoronic customer care rep only to know that my number will be activated back in 1 hour. After 1.5 hours I call back again to know that there was no request to activate my number. After some exchange of pleasantries, I was told that the address re-verification would be done on weekend morning, but that the number cannot be activated. After another I call back to find another rep who can barely manage to talk telling me that address re-verification cannot be done till the next weekday.

Does Airtel which has become a headstrong with its near monopoly have any sense left in their head? I am ashamed that a company of such stature stoops to such low tactics to cheat a customer. I don't understand why in their head it does not register that I already have an Airtel landline at my residence and there is seemingly no reason to re-verify that I stay at this address.

Well after this annoying experience I am left with no option but to change the service provider for neither my old SIM nor new one works now.

Company: Airtel Mobile
Country: India

  <     >