Airtel Mobile connection 9810641340
Airtel claim of non reciept of payment

Vinod Kumar Sharma
05-30-2009
104

30.05.2009

Sir,

I received the bill No. 898529631 for an amount of Rs.1659.53 in the month of March (payable by middle of April) and I paid the same vide HDFC cheque No. 0197601 dtd 08-04-09. The cheque, as per the monthly bank statement, has been credited to Airtel`s account.

In the following month, Airtel treated this amount as unpaid and added in the next month bill. Since as per our Hdfc bank statement, the cheque had been cashed in favour of Airtel, I paid the April month bill in cash and lodged the complaint for the March month payment in Faridabad customer care center.

Nothing happened. Airtel disconnected the outgoing calls of the phone. I sent numerous mails to Airtel`s 121, nodal and appellate authorities, but of no avail. Airtel kept on insisting that they have not

received the sum.

I tried to convince customer care that, as per the monthly HDFC bank statement, the amount has been credited to Airtel. The only thing is that the amount must have gone to some other account due to some error, but- in any case- it is with Airtel. And that, if the amount paid by the said cheque has not gone in above phone`s account, it (the cheque) should have returned to me. I explained this to the customer care people in detail and requested them not to disconnect the outgoing calls. But they did not consider my request and kept the outgoing calls disconnected. I even forwarded the partial HDFC bank statement, showing the said status ie the cheque credited in favour of Airtel.

Airtel remained unmoved and did not restore the outgoing call facilities. Even the forwarding of

of the partial bank statement- showing the status of said cheque- did not help and the outgoing call facility remained disconnected.

What should I do?