Indian Railways
Dirty and used bedroll in A/C coach

Purushottam Superfast Express (Train no. 12801) from Bhubaneswar to Gaya on 10.09.2011. We were initially given extremely dirty and used bedroll to which we objected and asked for clean bedrolls. But the attendant refused us saying he did not have any clean bedroll as all the sheets he had were of the same nature - dirty and used. So we asked him to give us the complaints book on the train so that we could register our complaint. He referred us to the TTE. We asked the TTE at Cuttack railway station for the complaint book and he told us he will give it in one hour's time but through the night he did not give us the complaint book though we were waiting for the complaint book. Then on 11.09.2011 we asked the next TTE for the complaint book and he too told us to wait and never gave us the complaint book. We would like to register a complaint regarding provision of dirty and used bedroll, misbehaviour by attendant of B2 A/C coach and deliberate avoidance by TTEs for giving us complaint book for registering our complaint regarding the dirty bedroll. We request that the matter be taken up urgently as it refers to basic and minimum passenger facilities on a long route train and it is our right to get clean bedroll since the Railways is taking the cost of the same from us in the train ticket fare. My seat number is B2 17 on this train.

Company: Indian Railways
Country: India

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