Airtel Mobile Maharashtra
Airtel Recharge amount kept in mysterious dedicated account

Hi,

I have recharged with Rs 500/- but was informed that instead of normal talk time I have got the benefit of 550 talktime but with validity of 24 days as against the normal validity of 3 months. On asking the customer care they say that this is a mistake but they can not do anything about it. It looks a clear case of cheating and I want to file a complaint for refund of money or recharge with normal validity.

The mail chain with Airtel is attached below for your reference.

Akshat

From: 121

Sent: 08/02 10:46 PM ZE5B

To: Akshat Agrawal

Subject: Re: 9004740551 [|BAL|9004740551|208201044705|]

Dear Akshat Agrawal,

Thank you for writing to Airtel.

With reference to your e-mail dated 02/08/10, you have inquired about recharge details for your Airtel mobile number 9004740551.

We would like to inform you that recharge of Rs 500/- will give you Talk value of Rs.550/- in dedicated account 8 and the the validity of the same is of 25 days.

After 25 days the remaining unused balance will forfitted

For further assistance, mail us at 121@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

JIJITH R

Customer Care

Bharti Airtel Limited

Company: Airtel Mobile Maharashtra
Country: India

  <     >