Airtel mobile post paid connection
The most inefficient customer service

I have an airtel ISD roaming postpaid connection. This usually works seamlessly except for the last few days in my domestic travels I have been unable to make international calls.

I call up 121 while facing this problem in Hyderabad.

I get told please use std facility we cant help you here in the AP customer care.

I dial the STD 91 9810012345 given to me.

I get connected to Mr. Varun Sharma working under Mr. Anshuman Sharma (I insisted on speaking to the supervisor I wasn’t connected and this was the name given)

He tells me ISD is activated he can only reset it. Then he tells me I should not be so callous I should check with Airtel before traveling if I have the service.

I find this suggestion highly objectionable and in fact humiliating. I have been an Airtel customer for 9 years and have had ISD facility on my phone for the last 5 years. I have so far paid over 5 Lacs to Airtel in ISD roaming charges. I depend on this service to carry out my business. I cant imagine calling up customer care every time I plan to leave Delhi to check if I have all my services intact.

I make an STD call to Delhi which I shouldn’t have to.

I get told I have done something wrong in not checking with the customer care about the status of my services.

I still then after all this have to go out to an ISD booth to make my work calls.

This is the worst Airtel experience ever.

Company: Airtel mobile post paid connection
Country: India

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