Airtel Mobile Service
Billing problem

Dear Sir / Madam,

Subject: Billing problem

I, Santosh Satwe residing in Thane having a postpaid connection of Airtel with my mobile no. 9867 616756 since last four years.

I had changed my Tariff Plan in DAP Mum – MB in which I have facilities of free 800 sms & 800 local minutes per month.

I shocked to see my last bill in which I had been charged for Rs.262.50 for SMS which has been send on diwali. Whether I have been sent SMS 525 only instead of 800 SMS. As per your plan it is not just & proper to charged me for above said SMS. When I queried in Airtel Gallery, they told me that it is declared as a black day and therefore all the send sms which I had been charged. But it has been specified in my bill that sms are been charged due to black day. Neither there was previous intimation nor any instruction from your side.

It is, therefore, your requested hereby to your goodselves may kindly be pleased to decide my above said matters as per terms & condition of your terrif plan DAP Mum – MB

Company: Airtel Mobile Service
Country: India

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