Airtel Mumbai
Repeated harassment for payment

Hello

My name is Neerav Ghosh, and this pertains to my Airtel Mumbai mobile phone number 98671 52221. I have had this number and service for about 2 years, and except for the very first bill, ALL bills till March have been deducted directly from my credit card as per Standing instructions I have issued.

Since my credit card expired in Feb I have submitted a fresh Standing Instruction to continue the direct debit of my bill.

On 14th March I issued this instruction, duly filled a form, submitted photocopies of my credit card etc. and submitted it in the Lokhandwala, Andheri centre of Airtel. I was assured that the needful would be done within 3 working days and my next bill would be debited to my credit card. That bill (Feb) I paid by cheque.

On the next month billing, on 8th April, I started to receive SMSs that my bill had not been paid. I called customer services (121) and was told that my credit card was not valid. Upon investigation, I realised that the new credit card details had not been activated in the system.

I was told that visiting the lokhandwala centre of Airtel (where I had submitted the documents earlier), and by showing a copy the initial form that had been stamped by them, this would be done immediately.

Instead, I was told that I had made a mistake, and that I would have to do the whole form filling etc all over again. This, despite my having a copy of the stamped SI form. They couldnt explain what mistake I had made.

Anyway, I did so again, on April 9th. I still found the whole experience ridiculous, but repeated the process anyway. First I was told it would be effective within 2-3 days, then later I was told it would take 15 days to activate.

I received an SMS on 16th April that states very clearly my SI has been updated, and my bill will be charged to my credit card. Further, Rs. 10 has been deducted as a test.

Yet, and despite of all this, EVERYDAY I get at least one call from an airtel rep saying my bill is outstanding. EACH time I tell them I have an SI. EACH time I ask for a supervisor. EACH time nothing happens, and despite it being two weeks, I still continue to get harassing calls. Some of them are threatening in tone and manner, and some of the reps are very very rude.

Now my next bill has come in, and there is a 'late fee' charged. This is too much!!!

Thanks

Neerav Ghosh

Company: Airtel Mumbai
Country: India

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