Airtel Postpaid
Harassment by Airtel

I was using Airtel postpaid Mob # 98185-00317 since June in Delhi. The network in North India is good. In April I shifted to Pune on company transfer and preferred using the same no. despite being in roaming coz I was already using it and didn't want to change it.

But in Pune and other parts of Maharashtra, the network coverage of Airtel is pathetic. At home and office, I would suddenly lose network. Whiel ravelling back home in Cab, I would be talking on phone and the calls will cut off all of a sudden coz of network not available. This will happen many times after every 4-5 mins and sometimes every 2 mins. As I would be normally calling STD no.'s, it was costing me more calls as well as inflating my monthly mobile bill. Despite many complaints made on customer care and even to Airtel offices in Pune twice, there was never a reply back. They would just say that it was Delhi no. and the problem could be in Delhi despite knowing their network situation in Maharashtra. Once even their customer care executives in Aundh office misbehaved coz I was asking them why their was no follow up on my complaints.

Whne after 6-7 complaints spread over 2-3 months didn't yield any result, I held back some around Rs. 400 of billing amount which I felt was getting inflated every month. My question to Airtel guys was who is answerable for my money which i was losing coz of their problems but they would just had no reply and started asking me to pay the rest of the amount.

Before my next bill was generated, they started calling me for paying the last month's left over amount. When I would ask them about no rectification from their side on my complaints, they won't listen and ultimately they disconnected my no..

Now, after around 2 months, some of their recovery agents are trying to call and harass me and name one Advocate S.K. Rathore suggesting to call him.

In all these more than 2 years tenure, I had paid them every single bill. But why should I pay them now if they don't care abt' their customers problems?

Company: Airtel Postpaid
Country: India

  <     >