Airtel Post Paid
SMS Charges: Special Occasion

Hi,

I have Airtel Post Paid connection, Plan AES 249KK.

I'm having this plan from past 3 years, things were fine till latest Bill (Dec-08 Bill)

I had done 128 SMS on Jan 1, I got charged for it.

As per my plan I have 200 SMS free, I had used only 128, I got charged at Rs0.5 per SMS.

I called up the customer care, they said they have a new rule which says on special Occasoin the SMS will be charged!!!

I got shocked and asked what do u mean by special occasion, who defines this?

He has no answer, all he wasy blabbering was they had sent an SMS long before stating this rule, I had never received any message like that.

As per I remember there were no conditions like that in my plan.

Please let me know who is making these new conditions?

Is TRAI had imposed any rule to the service providers to charge full money on special occasion?

If the trend continues like this, Airtel might tell customers that if you call in peak hours you might be charged full (Though you are post paid), only saturday, sundays and late night calls are free.

I feel Airtel is cheating customers and charging them.

Please clarify about this, I'm ready to go to consumer court.

Naveen

Company: Airtel Post Paid
Country: India

  <     >