Airtel- post paid
AM I WORNG???

Dear Sir,

I am airtel postpaid user for last 2-3 years. last month on 6-03, I went to post paid centre to convert my postpaid no 09937047302 to pre paid. The centre manager asked me to clear the old dues and pay more 200/- extra for migration charges. I said that in T.V TRAI is saying that there is no migration charges for a consumer if they convert from pre-paid to post-paid or postpaid to prepaid. The manager said, that he dont know all the details but if I am in hurry then i should pay 200/- then only he can convert my poatpaid to pre-paid. I said ok. and I paid what the air-tel person said. After that my phone was blocked for two day and then restarted with pre-paid connection. I was satisfied till then. I charge my phone for lifetime plan through easy recharge system. And after that my phone was working smothly for next ten days. And suddenly the phone out call was stopped. And there was computerised answer that, please submit your documents to re start the phone. I call lots of time to costumer care 121 and asked them to restart my phone and i will submit the documents as within day or two. they said they cant help in this matter. I want to ask some question from TRAI and AIRTEL

1. Why Airtel charged me rs 200/- as migration to convert my post paid to pre-paid?

2. Why the store manager din't inform me that I had to submit my docments one more?

3. What is the meaning of Ad given by TRAI in the national television about migration charges?

4. Why my phone was restarted as pre paid for 10-12 days?

5. Why my life time plan was accepted without my documents?

6. Why Air-Tel contumer service person dont know about the migration charges?

7. When my number was restarted for next 10 day and inbetween if any crime done by my number,

then who will be responsible for that?

8. If that number is mine and i will be responsible, why you are asking documents one more?

9. Airtel costumer care says that they activate the new sims within hours when they get confermation from the dealers and they deactivate the same number after some 7-8 days if the documents is not valid.

In that 7-8 days if any anti national crime done by that number then who will be reponsible, A.Dealer, Distributer, Mobile company or TRAI?

10. Why there is lots of custumer complains against all this companies, who is responsible, A. Consumer, B . Company, C . Our Goverment low standard polices?

I hope some good and relife taking answer from the proper authority.

Rajesh Agarwal

09937047302

Rajgangpur, ORISSA

Company: Airtel- post paid
Country: India

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