Airtel Postpaid
Network / Call Drop

Hi

I have been having this complaint W.R.T to the network in our apartment for over 6 months now. I have made multiple complaints but the response from Airtel is really bad and is becoming worse.

Initial complaints were made in Jan and Airtel mentioned that they will resolve the issue within the said SLA of 4 days. I did not hear from them for sometime and the network issue was at its worst. I called a couple of times more in Jan only to be told that they were following up with the same with their "Technical Department". The complaint goes cold because I had to focus on work and I forgot about the complaint. After a month or so after my last call to their call center (around end of Feb), I received a call from one of their technical field executives. He comes homes checks some meter and confirms that there is a network issue. He mentions that he will follow up and escalate the same to his manager.

Nothing is done in March and April. And I conveniently (for Airtel) forget about the complaint and about the engineer who came home. The call drops and network issues persist. Meanwhile I go to my brother's place in C.V.Raman Nagar for a month (26th of April to 28th of May) and there is no problem there. I come back on the 29th of May to my apartment complex and we are back were we started 6 months ago. I complained on the 30th of May only to be told that it will take 8 days this time and the SLA is for 8th June.

Its the 8th of June today. I made mmultiple calls to Airtel call center to check the status and was told multiple times that I will get a call from some manager. Zilch!! Nothing has happened till date. I called just now and the same old story from their CSR's. Not sure why they have there in the first place. Paying such huge salaries. Might as well keep voice recorders with the same messages playing.

"We are sorry for the inconvenience"

"Our technical team is looking into the matter"

"We understand your problem"

It got so frustrating after a point of time that I used some foul language on some of the executives. And what do you know - I get a call almost immdtly from the one of the Manager concerned about the foul language!!!

Along with this one more great experience to note. I had not paid my landline and mobile bills due to the reason that their website will not accept payment and keeps giving me some funny message most of the time. For following up on this they are literally begging me for the change of Rs. 1300 and Rs.3000 for broad band. After this has crossed the payment due date by over 5 days, I get a couple of calls almost every day for the reminder to pay. I'd hope they do the same thing with their customer service and technical department.

Not sure why they have an online payment option if it doesn't work properly most of the time.

Inspite of all this, I'm still at square one with no action taken place. I could go on and on about the above but am sure it will make no difference to them.

Looking to have some response and proper closure... ;)

Company: Airtel Postpaid
Country: India

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