Airtel Postpaid
Customers getting cheated

Iam using airtel postpaid 9704753444 connection since dec initially i have enrolled for an yearly rental for 1299 and activated SMS 45 pack (sms will be charged 10 paise) as i use around 600-800 messages in a month..in apr 09 i got bill of Rs 2847 saying that i have to pay one time charges of Rs1498 against my one year rental, when i called the cust care..they said 1299 plan has been upgraded to 1499.. so i paid the amount..then i came to know that SMS pack was deactivated and they charged me Re 1 per sms.. when i contacted cuscare..they said they wud reimburse the money which they charged foe sms during that period and gave me waiver of rs 850.. as they accepted that it was their fault ot informing the customer regarding the upgradation to 1499 plan where SMS 45 pack was not applicable... Now i want to migrate to plan whereever SMS 45 pack is applicable..but they say i must forego Rs1499 which i paid in may 09, which is absloutely ridiculous because i have not used their services iam asking for money back.. they say its not their fault and cannot give me my money... they dont have proof saying they have informed the customers that SMS pack wud be deactivated, neither they updated about 1499 plan on net..which still shows 1299 only.. i have been following it up with airtel guys by all means since may 09..but in vain they give a stereotypical answer and at one stage the offered me a waiver of 300 for which i did not agree... pls suggest the solution..i wuld also like to go for court in the intrest of public pls guide me..

Company: Airtel Postpaid
Country: India

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