Airtel Postpaid
Poor response from customer care representative

Dear sirs, pl call only on 9867077100

my daddy no is 9867177790.he receives message from airtel regarding payment.in this referance i called 121 and spoke to yr executive and was informed that there is a dissent from my bank for payment of 424rs for above number.so i called hsbc and they informed me there was no transaction on my credit card done by airtel as i was informed by airtel executive that my that dissent was on 4th of november.

so again i called 121 for help, i explain everthing to yr executive but he was not able to help me out and i requested to speak to senior person.he transferred line to senior person mr fidavi supervisor.

i again repeated everything.he told me i have to visit gallery.i made him understood that i stay at vile parle and to go khar or lokhandwala going and coming cost me 80 rs so if he can request the a/cs deparment to redo the transaction.but he refused and informed that 5 days before due date transaction can be done.in this referance we had heated argument and he told me to go to malad head office with written complaint .he is talking as if he is government officer.nowdays governmet officers are 1000times sweeter in talking.

my problem is as under 1) we call 121 for help and try to avoid to go to gallery.in turn apart from helping we are shown rules and regulations .2) i called up regarding making payment, and as a customer you treat us as if we are beggars.you as a company are fit for people who dont make payments and you have to run behind them for payments. after above talks with mr fidavi i called twice, once i spoke with mr abhishek and second time with female executive.i requested both the executives to transfer the line to mr fidavi.they both kept me on hold and after sometime they disconnected the line.

3) i have 3 connections 9867077100, 9867377100 and 9867177790 and 7 prepaid lines in my office.you can check my payments fromvery first day that i have not defaulted any payment or paid any late charges.

as mr fidavi has told me to go to malad head office i am going to mail mr mittal the above mishandling and a copy to trai for some rules and regulations in customers benefits.

from the above illmanered behaviour of airtel i would request for cancellation of all the lines with immediate effect.

pl call only on 9867077100 for any cancellation formality to be completed. thanks and regards premal

pl teach Mr fidavi to talk in deccent manner.pl refer my talking with mr fidavi as our talks have been recorded for yr internal purpose.

Company: Airtel Postpaid
Country: India

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