AIRTEL-POSTPAID
Converting to postpaid plan-no t carrying Main Balance/sms Balance/Hellotune

I was user of PREPAID connection, Cosequent upon explaining me for your POSTPAID Plan by your Airtel services/outlets-Maninagar (Mobile no.99749 52724, 9974852599), I was Tempted to convert my existing Prepaid into Postpaid Plan-GOG99 & was also willing to take two/three more connections also. My activation from Prepaid to Postpaid was affected on 18/08.

I am user of SMS facility more & I had been told that your sms -balance in existing Prepaid will be continued alongwith your Main Balance in your New Plan., Not only that you will be able to have SmsPack of Rs.102 in New Plan. On this information I entered in PostPaid Plan.

But on receipt of First Bill & Inq. with customer-care:

(1) I came to know that No Sms balance Transferred to me. Nearly Rs.2021/- sms balace has been forfieted.&Rs.74/- charges made for sms in the bill., which I was under impression that it is being done from my sms balance.

(2) No sms pack is avilable in the plan.

(3) My Main bslsnce was nearly Rs. 39/- also disappeared.

(4) My HelloTune discontinued, which was subscribed/paid by me for 6 Months in advance.

It is very painful to inform you that I am very much dissatisfied with wrong ionformation provided to me for the sake of getting New connection Benefit..I have been deprived of all the FOUR Items described as above.

Pl. get me recover all the Losses made to me URGRNTLY.Viz. my main balance/sms balance/hello tune.. and Convert Back me into Prepaid Plan without paying further more anything.

On receipt of your reply I am just paying my all Dues under postpaid plan.

Hope You will not give chance to remind me.

Anticipating your Quick Action to resolve my Comlpaint.

Yours faithfully,

B.K.DARJI

9898321002

Company: AIRTEL-POSTPAID
Country: India

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