Airtel Postpaid
De-ativation of SIM

To

Airtel

Sub: COMPLAINT

Sir

Thanks for your Diwali Gift by deactivating my SIM (9810224751).

I received a call from Airtel when I was at outstation in Dalhousie (Himachal) to submit identity document address proof and photo immediately lest my connection would be disconnected. Being quite impossible to me to do the needful at that time I wanted to make my request but did not communicate with the Customer care executive due to network problem.

Only on 10.10. I contacted Customer Care and I promised to furnish the same soon. The Customer care however did not indicate the time limit.

Before submitting the document, the SIM was de-activated, on 14.10.2009 without any further intimation (call/SMS).

I deposited the documents on 16.10.09 and the connection re-activated on 20.10.09

It was quite disappointing to be disconnected from the near and dears during Diwali.

My grievances are as follows;

· I am well aware about the Govt. Policy. Being a responsible public servant in a premiere security department of the Govt. of India, Airtel is already having the documentary proof of this as deposited at the time of subscription in my connection stopped in a ruthless manner without adequate opportunity given to me.

· No written letter received from Airtel for the documents. Now a days there are so many fake calls /SMS received in the name of Airtel as you are sharing my telephone number and other details with all and sundry. To whom I should trust? Last year a similar request was made by an agency. Later on it was found to be fake. On contact with the Customer care they advised me to respond only to the written request from Airtel only. There is a fear of sharing document with unauthorised person/agency.

· The attitude of the Customer care executive on 10.10.09 was simply worthless and hostile to customer.

· Is there any default in payment of bill? I got the Diwali gift being disconnected from near and dears.

· The incident compelled me to thing whether Airtel takes us as granted.? Does Airtel believes there Tariff is best in the market?

· There are so many players in the market. Only for continuity of the number perhaps I am with Airtel. Airtel gives me the opportunity for an alternative.

With regards

M.K. NAYAK

9810224751

Company: Airtel Postpaid
Country: India

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