Airtel Post Paid
Refund of our Security deposit

Dear Sir/Madam,

Please refer below email correspondence regarding the Refund of our Security deposit (Air Tel - Post Paid) connection.

You are requested to look into the issue & instruct the concern for the needful. The same is pending since 22.07.08.

Please find below our details:

Name: Mrs. Kirti Khanka

Service Request number 17223999

Mobile No.9987778781

SIM No. 8991923000088185190

Alternate No.9870362470

Regards

Navin Singh Khanka

Address: Flat No 302, Plot No-D-16,

Sai Sayali Apartment,

Opposite Wina Shree Apartment,

Sector 9, Airoli, Navi Mumbai, 400708

%%%%%%%%%%%%_

From: Singh, Navin

Sent: Wednesday, March 25 6:20 PM

To: '121@airtelindia.com'

Cc: navin_khanka@rediffmail.com

Subject: RE: (MOBILE NO:=9987778781) SERVICE REQUEST NUMBER 17223999[REF:171617213046] MESSAGE F MESSAGE FR [|BAL|9987778781|200320093673|]

Dear Sir/ Madam

Please send the refund of our Security deposit in the below mentioned address.

Name: Mrs. Kirti Khanka

Address: Flat No 302, Plot No-D-16,

Sai Sayali Apartment,

Opposite Wina Shree Apartment,

Sector 9, Airoli, Navi Mumbai, 400708.

Regards

Kirti Khanka

Service Request number 17223999

Mobile No.9987778781

SIM No. 8991923000088185190

Alternate No.9870362470

Regards,

Navin Singh Khanka

Asst. Manager - HR

Tyco Valves & Controls India Pvt. Ltd.

022-27605765 / 67

nsingh@tyco-valves.com

%%%%%%%%%%%%%_

From: 121@airtelindia.com [mailto:121@airtelindia.com]

Sent: None

To: navin_khanka@rediffmail.com

Subject: Re: (MOBILE NO:=9987778781) SERVICE REQUEST NUMBER 17223999[REF:171617213046] MESSAGE F MESSAGE FR [|BAL|9987778781|200320093673|]

Dear Ms. Khanka,

Thank you for contacting Airtel.

You have expressed concern over non receipt of refund cheque for your Airtel number 9987778781.

We understand your concern and will work towards resolving the same.

Please be informed that refund cheque amount of Rs.501.10/- has already been undelivered due to door locked on two visits.

We would like to inform you that we have sent refund cheque to below mentioned address.

Rm No 302 Plot No-D-16,

Saisayali Sector 9,

Airoli, Nr Saimauli,

Navi Mumbai,

400708.

If you wish to receive cheque to any other address we request you to visit nearest Airtel Relationship Centre with return request to initiate further.

Please find attached the addresses of the nearest Airtel Relationship Centers for your reference.

For further assistance, mail us at 121@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Balasubramanians Subramanian

Customer Care Executive

Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us?

Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

&&&Original Message&&&-

From: navin_khanka@rediffmail.com

To: 121@airtelindia.com

Cc: nsingh@tyco-valves.com

Sent: 20/03 14:12:15

Subject: Re: (Mobile No:=9987778781) Service Request number 17223999[REF:171617213046] Message F Message Fr

Dear Sir Madam

Please refer below emails regarding the refund of Security deposit.

We have now completed all clauses like temporarily disconnected permanently disconnected etc.

Now you are requested to expedite the refund with interest ASAP or i have to approach the Consumer Court to settle my Grievance.

Regards

Kirti Khanka

Service Request number 17223999

Mobile No.9987778781

SIM No. 8991923000088185190

Alternate No.9821108238

On Mon 25 Aug 121@airtelindia.com wrote :

Dear Mrs. Khanka

Thank you for contacting Airtel.

You have expressed concern regarding the delay in disconnection charges in the bills and refund of the security deposit amount of your Airtel number 9987778781.

We understand your concern and will work towards resolving the same.

As per the service request number 17522201 your Airtel number has already been temporarily disconnected with effect from 22 July and it will be permanently disconnected within 90 days from the sate of temporary disconnection.

Further to your mail regarding the bill charges we would like to inform you that we have waived off the rental charges of Rs. 53.07 in the bill dated 06 July and Rs. 109.13 in the bill dated 06 August.

There is an excess amount of Rs. 60.73 - after the adjustment of the above-mentioned waiver amounts. Further there is a security deposit amount of Rs.500 - in your Airtel account.

As per process the security deposit and excess amounts will be automatically refunded through cheque to your billing address within 45 days from the date of permanent disconnection.

For further assistance mail us at 121@airtelindia.com

We value your association with Airtel.

Warm Regards

Mohanasundaram S

Customer Care Executive

Bharti Airtel Limited

&- Original Message &-

Dear Sir Madam

I want to understand why you have changed my Service Request Number

17223999 dated 24.06.08 to the service request number 17522201 dated

20.08.08 for cancellation refund of my security deposit. Please refer

previous emails regarding the same what date you will consider for

permanently deactivatition because more than two months we were

receiving call from customer care to continue the services with other schemes plans.

Also is it last bill from side of Rs. 121.52 - even though we hadn t

use your services intimated you regarding the cancellation long

back. If it is so why can t you deduct the same from our security

deposit and return the remaining to me.

Regards

Kirti Khanka

Service Request number 17223999

Mobile No.9987778781

SIM No. 8991923000088185190

Alternate No.9821108238

On Tue 19 Aug 121@airtelindia.com wrote :

Dear Ms. Khanka

Thank you for contacting Airtel.

We understand from your previous interaction dated 16 July you

have

expressed concern over the adjustment of your local security deposit of

Rs.500 - towards the outstanding amount for your Airtel number 9987778781.

We understand your concern and will work towards resolving the same.

As per the service request number 17522201 we would like to inform

you

that the mobile number has already been temporarily deactivated with

effect from 22 July. It will be permanently deactivated within 90

days from the date of temporary disconnection.

As per process we are unable to adjust your local security deposit

towards the outstanding amount. It will be automatically refunded

...Rest of the message is truncated.

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Company: Airtel Post Paid
Country: India

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