Airtel Postpaid complaint
Billed for calls I never made

Dear Sir,

This is regarding the Airtel bill that I received for the month of October 09 for which I was billed for a 4 hour 20 minute long STD call, which I never made! I am sure that such a call was never made from my sim and can prove the same. Please read on.

I have been using an Airtel postpaid corporate connection with the no:9895525323 for the past two years (before that I had been using a prepaid connection). Although I have always felt that the bills that I used to receive were outragious and far beyond my actual usage I did not get ample proof for this until now. Last month on the 11th of October I received an unbilled amount of 467.59 which was around 400 rupees more than that of the previous day. I was very sure that it was a mistake from Airtel's part and immediately called up the customer care to rectify the matter. They replied saying that they can resolve it only next month (november) as they dont have the details of call history availiable to them (what sort of customer service is this? There was no transparancy at all). I very well knew that if I dont keep tab of these complaints I made Airtel will easily throw my complaint out of the window. The two reference numbers that I received from Airtel Customer care for the complaints I made are as follows F56800695 and F568601263. I believed that the customer care executive told me and temporarily rested my case.

On November 3rd I received the bill for the month and I checked for the detailed bill in the Airtel site and to my shock I saw that they have claimed that I made a 4 hour 20 minute call to an STD number that I knew and had billed me 390.00rupees for the same. I have never made such a lengthy call because I very well know that I never made a call of more than 20 minute with my number. I can prove my claim because the handset I have been using for the past 3.5 years is a Motorola L7 handset and of late (for about 3 months) the battery capacity has dwindled so much that I cannot make a call of more than 25 minutes using my cell as the battery goes dead after that. The call history of the previous 4 months is proof for that. My cell was with me and not in use for the time mentioned in the detailed bill.

I made a complaint to the Airtel customer care on 10th of November and they gave me a reference number of 29290620 stating that they will resolve the matter and get back to me before 2:00pm on 12th November. But they did not get back to me. So I called up the customer care again and this time they say that the issue is resolved and that I had made that call. And when I repeatedly asked them for an explanation for the same they said they dont have any and adamantly insisted that I better pay up the bill and that the issue is resolved from their perspective. Now I am forced to pay the bill for the calls that I have not made. And because of the unbilled issue I was not able properly use the cell also for the month of October.

I would like this issue to be resolved and Airtel should stop cheating its customers. Anyways I am going to discontinue using this connection as this time they crossed the limits real bad.

Thanks and Regards,

Jaikrishna. V.S

09895525323 [Going to change in a couple of days]

Company: Airtel Postpaid complaint
Country: India

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