Airtel Post-Paid Connection
Working system regarding BILL

Dear Sir,

From the Airtel, I received 2 SMS regarding bill-information-- one on 21-11, and another on 28-11.

Both these SMS inform that the amount of current bill due 06-Dec (against my postpaid Airtel connection no. 98-108-20305) is Rs. 742. 71.

Whereas, in the one more SMS I received today on 02-12, this amount is told Rs. 939.65 quoting the same due-date that is 06-Dec.

I am a senior media-person having the celebrity-status. So, because of my busy-ness, I have been out of my residence (the billing address which is in your record) for weeks-- that' why I could not receive the printed bill-statement that you must have sent by courier as usual.

Now, my difficulty is that how much amount I how to pay against the due.

Stating this my difficulty, I have also sent SMS to 121, but no response came from that end-- even the information of receiving the SMS did not came back.

I think, it is the first time since I am using this Airtel connection when even the complaint did not become noticed.

Please let me know in time that--

1) In my case, what is the actual figure of amount due against my connection?

2) How such the things are occurring at you even in this computerized world?

3) How far just saying "sorry" is enough for such the non-sense thing done at your working level?

4) Why should your action-system against such the complaints be public? --Especially when the Airtel claims as well as known for its transparent workings.

Waiting for your response, both by e-mail and SMS, well before the due-date. In its absence, if I get myself to make the payment within due-time; I think, you should take the responsibility: After all, how can one pay without knowing how much to pay.

--Krishna KALKI

(Airtel No. 98-108-20305)

Company: Airtel Post-Paid Connection
Country: India

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