Airtel-Post Paid connection
Rate Plan Screw ups

Hi,

I work for a corporate in bangalore. One Airtel Executive came to my office and offered me corporate connection. After i took the connection and seeing the bill for that month i realized it was too much for the rate plan he promised me and called back Airtel customer care to check if it is a corporate connection. To my shock i realized it is an individual connection and i was charged more than double what i was promised. And airtel had no clue who was the agent who made the connection. This happened two months ago. From that day i fighting to change my connection to corporate and not able to do it till date.i have made atleast 30 calls to Airtel on the same. They asked me to go to any airtel outlet with documents necessary for changing the connection to corporate.i went to the outlet in gandhibazar and was sent back saying they dont handle corporate connections.i called back customer care and asked me go to koromangala outlet this time.i again went to koromangala outlet 15 days and submitted all documents and the executive said it will be reflected in my next bill cycle.when i called again in my next bill cycle they say there is no record in the system which says i requested a rate plan change.i have already paid 3 months bill while all this happened paying more than double everytime.i have suffered too much of frustration, agony and lost lots of money.i request you to take this very seriously as they are trying cheat people by giving some promises and then make to lose money.

Company: Airtel-Post Paid connection
Country: India

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