Airtel/Postpaid connection
Poor customer Service

Hi,

Just wanted to complain about the customer service of Airtel, it is going worse day by day.

My simple request was to activate GPRS on my number, also my hello tune is not working since last 2 months but for that im calling airtel customer service since last 2 months. I have called at least 40 times till date for the same thing but no resolution instead i got a very por customer service. I was promised callbacks several times by the supervisor but i never recd any callback. today i again called up for my issue but 3 of the representatives disconnected the call. The first lady i could not get her name, the second one was Jai and the third was Imran Inamdar. I would definately expect an action to be taken for all those reps who have handled my call in the past 2 months. I hope atleast after writing this mail definately some action would be taken against the reps/supervisors. It is very frustrating that after following up for for more than 2 mths for a simple request like activating GPRS still my it is not activated. I am not asking for a free service, im ready to pay for the same but for that also i need to beg??

Sumeet Chatterjee

Team Leader

Infosys

Ph#9860228877

Company: Airtel/Postpaid connection
Country: India

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