Air Tel/ Post paid connection
Unfair Trade Practice

My mobile no. is 09867365271. I stay at Mumbai, and one of the premium customers for the last 3 years.

Today I was given a shock when I had made an STD call to one of my relatives no. 09934391670, who has a hello tune of 'Lafzon main', and after disconnecting the phone call I received a message from Airtel no.6787 that "You have been charged Rs. 20 Your callers will now hear 'Lafzon Mein ' as your Hello Tune. Call 543213 toll free and listen to full songs at Rs. 30/mon".

Immediately after receiving the above message I called the customer care no. 121 and enquired for the same. I was amazed when I was told that while I had dialled my relatives no. I had pressed star button of my handset, and this is the reason why this hello tune was activated. But I had not dialled even once any star button. But the executive was not willing to listen to me and asked me to go for a detailed procedure to deactivate the above tune. I argued as to why should I take such a pain if I had not asked for any such activation, neither had i SMSed nor had called for the same. After this argument he immediately disconnected the phone.

The call reference no. is 753761562.

This is a clear cut Unfair Trade Practice followed by Airtel, and a case of harrasment. I am just the one person who is complaining and I dont know how many customers have been fooled by Airtel.

I need your attention for the same and would request you to take immediate action against them.

Company: Air Tel/ Post paid connection
Country: India

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