Airtel postpaid mobile
Harassment by Customer Care of Airtel

Dear Sir/ Ma’m

For the last 5 Years I am the Loyal customer of Airtel. I am very sorry to say that the Customer Service of Airtel is not working properly. On 3rd Sep. 2009 I requested the Customer Care executive for the STD Pack Activation (for STD @ 1 Re) but I was told it would be activated within 2-3 days. I Checked with Customer Care again in September but the response was that Pack was not activated and Bill was made as per STD Call @ 1.50 Rs.

I have wasted so much time talking with the Customer Care Executive. They sometimes give assurance that the extra amount charged will be adjusted from my bill. Most of the times there System is down and they give excuses for this. Even sometimes they don’t write the details of telephonic conversation properly.

The service request SMSs from Airtel are given below.

30-10 F579196421

30-10 29081127

04-11 Working on Request and would be resolved within 48 hrs.

575724003i

Bill Date 22 Oct STD Calls For Rs. 437 .00 Total Amount 835.00

Bill Date 22 Sept STD Calls for Rs. 826.00 Total Amount 1122.00

Total Amount of STD Calls wrong charged: Rs. 1263/-

Actual amount: (1263*1)/1.5 = 843/-

Adjustment to be done= 421/- Taxes Appx. Rs. 44/- = Rs. 465/-

Last month also I paid the bill despite mistake in it, but this time I have followed up the matter with Customer Care but no response from there side even after regular commitments. Also I have not paid the bill for this month and the wrong charges may be deducted immediately so that I can pay the balance

Company: Airtel postpaid mobile
Country: India

  <     >