Airtel Post Paid Mobile Connection
Cheated by a Airtel Customer Care Executive

Hi All,

I had put in a request for a Airtel post paid connection by calling on their customer care number: 9892012345, service request no: 11696. Since I wanted a corporate connection, I was told that their executive will get in touch with me in 4 hrs. Mr Mahesh (the AIRTEL executive) called and came down to my office wherein I gave him all the required documents and Rs 299 as first month's advance rental instead of a security deposit. He said he would after 2 days to give me the new number, which he didnt so I called him to get the number.

When the number didn't get activated even after 4 days, I called him (and his boss Mr Waseem) but both didn't take my calls. Finally Mahesh picked up on the 6th day and said my application has been rejected as the address proof I'd given him was not accepted. This address was issued by my company on a company letter head, used by all other new joinees wanting a new connection. I told him I want my money back which he said he will return but still hasn't even after almost 2 weeks after I'd applied for the connection. He and his manager both have stopped taking my calls now and when I call on the AIRTEL customer care number, the executive says he cann't help me.

For Grievance Redressal I tried the AIRTEL the Nodal and Appellate officers' numbers but both are either busy or no one picks up.

I have now finally settled down with Vodafone which has not only offered me a better plan but also better service!

AIRTEL has not only cheated me with money but also truly disappointed me enough to never use AIRTEL products or services in future.

Company: Airtel Post Paid Mobile Connection
Country: India

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