Airtel Postpaid Mobile Services
Mobile Company Behavior and Mismanagement of Customer Issues

Dear Authority,

I have been using Airtel's postpaid mobile services (9818819206) for last 2 and a half year with a very good credit history. I have been using the services with an illusion that the customer service and compalint resolutions are good however its worst here as Idea has.

Because of an outstanding of Rs. 2100/-, without any prior information my SIM registration was failed however they would have barred my outgoing calls. I called up Appellate Authority in the morning on 24th Jun'08 after a good struggle to get through his number, he asked me to call Nodal Officer. I called up Nodal Officer's number however the number was continuously busy for more than 2 hrs. At last i called up postpaid customer care and the reply i received from Floor Manager (Rahul Srivastav and Shrey Thapar) was unexpected from asenior personal of such a reputed company. Shreya Thapar was extremely missbehaving and unprofessional and he was less bothered about customer satisfaction and complaint resolution as the company is his paternal property. There should be a disclipenary action taken against him (Shrey Thapar).

In terms of payment, i have made payments in advance than my due amount however the collection people are very rude and mismanaged. There is no provision to disconnect SIM from the network for 45 days of last due date. Its completely being less bothered about customers issues. Even there is highest volume of compalint against Airtel in the forum.

I am expecting an honest and active response from the authority.

Company: Airtel Postpaid Mobile Services
Country: India

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