Airtel Post paid Service
AIRTEL IS CHEATING THEIR CUTOMERS.BILL PAID BUT NOT POSTING BY AIRTEL. THEY DISCONNECT THE PHONE FOR ALREADY PAID BILLS BECAUSE OF THEIR NEGLIGENCE

Am user of airtel post paid mobile. I had paid my bill on Sept 13 for Rs 1163 to the phone 9901931860. The Airtel outlet at Residency road who received they said you will get an sms as confirmation. But even after 15 days I did not recieve confirmation. Knowingly to avoid chance of disconnection I sent mail to customer care stating I have apid my bill and not recd the confirmation, therfore pl see that its not disconnected. Got a reply saying your complint ref and will look into. For sudden suprise I kept getting sms and calls saying that to pay the bill. Expalined each caller and to customer care n number of times on the payment. Each time they ask us to go to airtel outlet and explain. They do not have any record for the receipt of payment. I have given my ATM statement and bank main statement as proof. I kept visiting their outlet at Residency road and everytime they say it has been done. Even after 50 days still they are unable to set correct it and even now I get complaint that bill is pending. Meanwhile 3 times they disconnected my conection, after bombarding they reconnected.

Overall Airtel service has come to foot path co level and very low and very poor net work all over. Calls get disconnected all of a sudden during middle of conversation. Consumers do not get to speak to their higher ups neithr get their suprior name add phone. Every outlet we can see system is down, sorry. They do not give receipt for mobile payments.

Company: Airtel Post paid Service
Country: India

  <     >