Airtel Prepaid
Harrassing the customer

The airtel topup was been done through online banking on 17/Mar. The money was deducted from the account for recharge but the recharge was not done. On putting a complain for this n the Airtel customer care, the other floor manager Akshyat committed (on 18/Mar) that recharge will be done by 19/Mar at 1430 hrs. But when it was not done and i called up the Airtel customer care again but this floor supervisor "Shree" to do something on this matter quickly then they told me that the amount will be refstored in 4 working days and do the recharge again. On asking why nothing has been done till now and if they could do the recharge instead of refunding the money i was told no we cannot do it as we dont have the transaction Id. I told it was already provided by me yes'day they bluffed saying we are working on these issues i said this happened before with me some 1 year back and you are still working on it. The floor manager replied with a harsh response nothing will be done neither the money transfer nor the service will be provided and i was challenged if i could do something. On telling about the consumer forum they said do it and slammed the phone.

The amount may not be huge for which i did a top up (333), but apart from this it was more like a challange given by the company executives to me on asking for my rights to get the service for which i've done the payment.

This was the proper harassment that was done by the Aitel executives which are the face of airtel to the common people.

Could anyone help me for this.

Company: Airtel Prepaid
Country: India

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