Airtel Prepaid
Beware of Airtel, if no options then only fo for Airtel

I had taken Airtel Postpaid connection in Aug 08 and because of all the network problems I decide to shift to Prepaid. Had submitted the forms on 4th of June 09. I was told that by 6th June 09 number would be functional. Its 16th of June 09 and still no proceedings.

I have tried calling 121 with no solutions. I had logged a complaint No is 0608184262 – to some one named Sujata (Escalation Exec). This complaint had SLA of 9 hours after which it was closed with out a solution given to me. I came to know after wards that I was given a solution from them to Visit ARC – Fort (Mumbai). Well is it a solution I doubt.

The nodal officers numbers given on website are of no use as no one picks the call or the number is too busy to be answered. The email id given when I had mailed at that I got an error Disk Quota Exceeded for this Inbox.

Also Below are the emails written to 121@airtelindia.com and their replies. The two reference nos. 906200910356 and 80620097433 haven’t been reverted yet for over a week and it’s written to be reverted with in 24 hours? Now that’s the service given by Airtel.

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Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is 906200910356 .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards

Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to 121@airtelindia.com

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Guys its OVER 24 hours now my request hasn’t been replied, Can i get a SOLUTION or atleast a REPLY. MY NUMBER IS STILL NOT WORKING for about over 100 HOURS.

& On Mon, 8/6/09, 121@airtelindia.com wrote:

From: 121@airtelindia.com

Subject: Acknowledgement Mail.

To: upadhyay_rb@yahoo.co.in

Date: Monday, 8 June, 11:35 AM

Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is 80620097433 .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards

Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to 121@airtelindia.com.

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&&&&&&&Original Message&&&&&&&&--

Subject: Re: 9967715003 [|BAL|9967715003|606200914186|]

Date: 08/06 11:29:40 AM

From: upadhyay_rb@yahoo.co.in

To: 121@airtelindia.com

Message body:

Well good work guys... i have been calling like fool to customer care.. MY NUMBER HAS BEEN CONVERTED TO PREPAID. BUT IM NOT ABLE TO MAKE CALLS NOR INCOMING IS COMING...

WILL ANY ONE LOOK INTO THIS MATTER.

U GUYS KNOW ONLY TO TAKE MONEY MY ALL BILLS ARE CLEARED AND ALL DOCS SUBMITTED.

AND MR. Rajesh Sadhasivam JUST CHECK YOUR RECORDS AGAIN OR YOU CAN CALL TO MY NUMBER TO CHECK. IM NOT ABLE TO RECEIVE ANY CALLS. MY SIM CARD HASN T BEEN ACTIVATED. AND ACCORDING TOYOU GUYS I HAVE TO VISIT AGAIN TO ARC FORT FOR THAT. JUST TELL ME AM I NOT HAVING ANY WORK OR THIS IS ONLY WORK LEFT FOR ME TO RUN TO ARC... FIRST OF ALL WHOSE RESPONSIBILITY IS THIS. WHAT IS AIRTEL DOING BY ALL THIS...

MATES IF U CANT ACTIVATED BY NUMBER TELL ME CLEARLY COZ I CAN T VISIT GALLERIES ANY MORE NEITHER I HAVE AN INTEREST IN CONTINUING WITH AIRTEL.

The only word I get to explain Airtel customer service is PATHETIC and DISGUSTING...

PROVIDE ME THE TIME WHEN MY NUMBER WILL BE ACTIVATED...

regards

R B Upadhyay

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& On Sat 6 6 09 121@airtelindia.com 121@airtelindia.com wrote:

From: 121@airtelindia.com 121@airtelindia.com

Subject: Re: 9967715003 [ BAL 9967715003 606200914186 ]

To: upadhyay_rb@yahoo.co.in

Date: Saturday 6 June 11:46 PM

Dear Mr. Upadhyay

Thank you for contacting Airtel.

We understand from your previous interaction dated you have expressed concern over delay in Conveting of your Airtel Postpaid number 9967715003 to Prepaid number.

We understand your concern and will work towards resolving the same.

We would like to inform your 9967715003 number has already been converted from Postpaid to Prepaid and the same is active as per our records.

Further we request you to contact our Prepaid Customer care 121 toll free number or 9892098920 (toll free but chargeable from Postpaid numbers Landline numbers as per your bill plan.

For further assistance mail us at 121@airtelindia.com http: in.mc954.mail.yahoo..com mc compose to=121@airtelindia.com.

We value your association with Airtel.

Warm Regards

Rajesh Sadhasivam

Customer Care Executive

Bharti Airtel Limited

Company: Airtel Prepaid
Country: India

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