Airtel Prepaid
Sim card deactivated without any reason

Dear Sir,

Iam murali and my num is 9894363647. iam using this airtel prepaid number for the past 4-5yrs. But recently i got a msg saying my sim was rejected. when enquired i got a msg that my name has not been registered. I have purchased the card after submitting all address proof and other neccessary documents. so how could such a reputed company give such a lame reason and that too if it is the case it took 5 yrs to check that. Even in that case they should have made a call to verify and asked to submit my documents again. Either the customer service officer is not clear with wat to do.

i spoke to 2 Customer service officer and they both have 2 different solutions for this problem. 1st guy misguided me and as a result i have to purchase a new sim. Finaly i lost the reliability on Airtel and looking forward for another better network. At the end of the day the sufferer and looser is myself even after buying new sim for the same num i have to wait for 5 days to get activated. These kind of problems and uncapable customer service officers can be seen only here just because people like me find a solution but doest take initiatives to correct the mistakes commited by the company.

anyway hope my service comments doesnt turns anything good to me from company side but atleast it will help them to know their standards.

With Regards

Muralirajan

Company: Airtel Prepaid
Country: India

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