Airtel Prepaid
Unwanted VAS Subscription

Dear All Respected,

I have read all the complaints against Airtel services and am very disgusted to state that even I am a victim of their unsolicited ways of extracting money from their customers.

I have 2 lifetime prepaid connections from Airtel. They are 9892166236 and 9004916607. On 14th August at around 1:00am on both the prepaid numbers I got 3 messages each from 290603 and a subsequent message from Airtel that I have been deducted of Rs 3 per message.

The following day I spent around 1 hour with the Airtel 121 Operator wherein they told me that these SMS's are bollywood messages and to unsubscribe from the service I have to send an SMS as "UNSUB YB" TO 52206. I told the Operator that I had NOT subscribed for any such service and asked for a complaint number. But the Operator refused to give me a docket/complaint number.

I did everything as they had instructed me but the service is still active and today 15th August I have again received 3 SMS of the same nature on both the prepaid numbers and again I have been deducted Rs 3 each message on both the numbers.

In the whole gamut I have lost 18 Rupees on both the numbers, total amounting to Rs 36 altogether.

I WOULD REQUEST THAT MY MONEY SHOULD BE REFUNDED AND THESE MESSAGES TO BE STOPPED PERMANENTLY WITH THE NEXT 72 HOURS.

My email ID is mukesh2910@hotmail.com and contact number is 9004916607 and 9892166236.

Just to give a brief of my mindset to all the viewers is that on the above 2 prepaid numbers I have not topped up for the last 2 months and I had a balance of Rs 50 each on both the numbers. I had been using the above numbers just to receive calls from my contacts. Which means that Airtel was not making any revenue from me from the above numbers. Hence, Airtel must have programmed their software in such a manner that from the numbers wherein they don't make any revenue in a said period, they activate such services so that they can get some income. If on an average Airtel starts such SMS's on a group of numbers from their total customer base of lets say 2 lakhs then Airtel can easily make Rs 2 lakhs * 9 (3 SMS per day of Rs 3 each) which amounts to 18 lakhs in one day.

The harassed customer will call 121 and by the time they deactivate the service, Airtel makes a large amount of money in the game.

Regards.

Company: Airtel Prepaid
Country: India

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