Airtel Prepaid
New paid servce charged for all prepaid clients by default

I am a subscriber to the Airtelprepaid mobile service. Starting yesetrday 15th August, they have started debiting all prepaid customers for their new sms service on health tips. This is totally uncalled for and done without the request and permission of the customers. When i contacted the customer service they informed that this paid service was activated by default for all without informing or getting the customers permision. I had the service stopped and amount reversed but millions of people who fail to notice will be charged for a service which they didnt opt for and their balance being debited automatically.

This practice from company like Bharti to impose a paid service on unsuspecting customers and expecting them to revert back and only then stopping it is unfair and illegal. Would request the authorities concerned to take up the matter seriously and make sure this kind of illegal methods of profiteering is stopped and not repeated again.

Company: Airtel Prepaid
Country: India

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