Airtel Prepaid
A/c Balance being depleted by unsuscribed VAS Messages

I opened a message, it said "Congratulations on selecting Hello Tunes"!!! - I checked my account balance Rs.45/- was deducted immediately. After much hassle and emails I got the balance restored. Airtel is using low down deception to cheat customers.

June: I started getting messages, I checked my A/c balance, sure my A/c was going down, for every message Rs.3/- was deducted. Sometimes I would get 4 messages in a day. They come at odd hours of the night.

It is just impossible to get to speak to any one at Airtel on 121.

I sent a whole lot of emails about these unsuscribed Value Added Messages, and my A/c balance being depleted. For a long time Airtel would not restore the balance - their Customer Care Executive stated that I go through All VAS services and STOP I did not want!!! I had a number of "Customer Care Executives" writing to me. Atlast my balance was restored, After every message I had to write to them

to restore the A/c balance. After some length of time the VAS messages stopped.

August: The VAS messages have started coming again!!!

For a few messages I sent an email and the A/c balance was restored. The VAS messages keep

coming in - sent a number of emails asking them to STOP these messages. To No Effect.

Customer Care! Who Cares?

My A/c balance is being depleted.

My emails to Airtel is having no effect. The A/c balance is not being restotred.

What should I do?

Any one know the email id or FAX of Airtel Chairman & MD Mr. Sunil Bharti Mital's Office.

I would like to forward my emails and send a FAX to his office to bring to his attention the low down deception that Airtel is doing to its customers.

Company: Airtel Prepaid
Country: India

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