Airtel Prepaid
Airtel prepaid - andhra - data misuse

Hi,

I took a airtel prepaid connection from one of their customer relationship centers by submitting my driving license and pan card (in Xerox) and filled out the form to get the SIM card.

In my presence, the staff working there, filled in the official details pertaining to SIM number, mobile number, stappled my supporting docs with my photo.

All is well, and even got my SIM activated.

On one fine day, when I tried to unsubscribe some stupid automatic subscriptions for prepaid customers, surprise is my turn..coz the connection is not on my name. I was shocked. This is critical misuse of personal data. I have submitted my personal data trusting the relationship center, as I dont trust other vendors who also help in getting mobile connections.

It was hard for me to call the customer care evrytime they ask my personal details, which I dont know abt. when I contact the staff, they were negligent in saying the data might hav misplaced in the head-office.

I seriously condemn this... what if, I have submitted my bank details... it got my pan card attached and any one can create a duplicate of the pan card and misuse it...

who is going to take the responsibility..

is TRAI looking at it

Company: Airtel Prepaid
Country: India

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