Airtel-pre-paid
Over deduction of call charges

I AM USING AIRTEL LIFE TIME PREPAID CONNECTION WITH POWER VOUCHER OF RS. 102/ VALID FOR 6 MONTHS. BUT FROM YESTERDAY I.E. 01/10 I FOUND THAT U R CHARGING @ RE.1/ FOR CALLED TO ATA & @RE.0.60 FOR A TO OTHERS FOR WHICH I COMPLAINED TO UR CUSTOMER CARE EXECUTIVE AT ABOUT 10-45 P.M ON 01/10 AND HE ASSURED ME THAT I SHOULD GET BACK THE EXCESS AMOUNT & IN FUTURE THI PROBLEM SHOULD NOT ARRISE. BUT TODAY I HAVE CALLED ANOTHER A2A NO-9903072102 AT 1-08 P.M FOR WHICH RE. 1/ CHARGED INSTEAD OF 0.50. PL. LOOK AFTER THE MATTER & SOLVED THE PROBLEM. MOREOVER I HAVE RECHARGED RS.120/ FOR WHICH I HAVE TO RECEIVED 10 A2A MUNUIT WITHIN 48 HRS. OF RECHARGE BUT AFTER LAPS OF 10 DAYS I HAVE NOT GET THE 10 A2A MUNUITS.

Company: Airtel-pre-paid
Country: India

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