Airtel Prepaid
Regarding the Prepaid Service GPRS service

Respected Sir,

I am a regular user of the new world of mobile and faces a lot of problem regarding the services given by the companies. The present complain is about the GPRS system which is enabled in my mobile no 91 9973814681 And for the 1st month I used the Service and after that there is some nerwork problem . when consulting the Customer care and serive they use to state that the problem is in the local tower. And I regulary use to get deduct my account by Rs: 249.00 per month which cost a lot for me. Two months they deducted and while saying they say you should disable the service. So here the statement is that the money which I pay is to use the service and when I Do not use the serice or the product given by then it should not be chareged as the fault is there they have there network problem, not me so why should I bear the loss of two months charges with only the faith that they are working on the problem. It does not justify the word Prepaid Connection. When I have Rs. 10 I have to use Rs. 10 only not going to negative here they use to send the account negative also, whatever the problem may be. So I need some suggestion what to do?

Company: Airtel Prepaid
Country: India

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