Airtel Prepaid
Collecting excess amount

Sir,

I am Richard Simon, resident of Kurnool Town, Andhrapradesh. I am an airtel prepaid customer using no. 9963789287. This no. is activated in Vizag city of AP. I have been using this no. since 2yrs. On 18-11-09 evening in kurnool town a retailer near Municipal corporation office collected Rs.27 from me to recharge my no. with an amount of Rs.26 by easy recharge. Inspite of asking for change he replied me that the company itself has given him the right to collect one rupee on any easy recharge upto an amount of Rs.100. His response to customers is not good. Even he has got the support of the dealer. This is not a matter of one rupee but he is collecting from every customer. This is unfair and i couldnot get proper response from customer care and airtel outlets in Kurnool town.By the suggestion given by the customer care executive I approached the airtel office located at Bellary Road, opp. Balaji Hotel, and asked for complaint form which I could'nt get from them. Again I talked to customer care executive from the landline phone available in the office by dialing 125 which directly connected me to CC Executive. The executive Mr. Nagaraju told me to ask for feedback form and fill it and give it there, which also I couldnot get there. So I am putting a mail to you for necessary action. If such nuisance retailers are not punished the public will lose faith on the company's services and on the company aswell.

Am giving the details of the retailer below, which I know about him. Hope I can get a positive response.

Name of the retailer: Mahabalesh

Name of the shop: Brindavan Bakery

Location of shop: Besides Municipal Corporation Buildings, near Alampur Bus-stop.

Thank You,

regards,

Richard Simon G

919963789287

Company: Airtel Prepaid
Country: India

  <     >