Airtel Prepaid
Deduction of credit for unwanted services without request

Subject: Deduction of credit for unwanted services without request

Dear Sir/Madam,

My cell number id 9871355568. I am nither subscrive any service nor received any call from airtel today (24-01-08) on my cell. At 13:10:28 I received a message " Dear Customer, Rs 25 has been charged for Subscription of missed You services for the current month" Sender: 4775, Message center: 919810051914.

When I talked to with Airtel Customer service officer Mr. Ajay by dialing 9810012345 at 15:45 hrs for know the reason of Deduction of credit for unwanted services without request now Mr. Ajay said, the service is activated as per ypur request. When I complained that I never request or subscribe that service he told me that, he is unable to provide the detail because his server is down for 24 Hrs & says to send the SMS on 121 to received the detail information & unsubscribe the service. Now I am send the SMS to 121 as per Mr. Ajay's request/Customer care officer but no response from Airtel.

Without my request or my knowledge Airtel have deducted for Subscription of missed call. It had been noticed that lot of unwanted sms stuffs and invitation calls are received which disturbs during office recehours / meetings. Expecting a better service from this mobile service provider in future. In name of entertainments please dont fool the customers by deducting from the credits without their knowledge or acceptance.

Please unsubscribe the missed call service and return my Deduction amount.

Regards,

Rajnish Kumar

9871355568

Company: Airtel Prepaid
Country: India

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